Mindy Mezek has been a 911 operator for 13 years and in that time, has dealt with some pretty tough calls.
But the one that came in just after 10 a.m. Christmas Day ranks right up there as one of the most difficult.
"First I tried to get her to take a few deep breaths because I couldn't even understand what she was saying. She said something about her daughter and I-90 and she was on the freeway on a bridge," Mezek told Seattle TV station KCPQ.
The distraught mother said she was about to jump from the East Channel Bridge on Interstate 90, all while her 7-year-old daughter watched from her parked car.
"I kept saying we don't want your daughter to see you jump. She's not going to want her daughter to have that last image of her so I did keep saying that over and over again. I kept saying we don't want her to be unsafe on the street we need to know where she is,"Mezek said.
For eight minutes, Mezek kept her talking until Washington State Patrol Sgt. Curt Boyle got there.
"She was 20 yards ahead of me and just as she was getting up over the rail and to jump off the bridge I grabbed her by the waist and took her to the ground," Boyle said.
According to police, the woman told them she was the victim of domestic violence and felt she could not go on any longer.
She was taken to a local hospital for treatment, and her daughter was placed in state protective custody.
In those seconds that ticked by on that call, Mezek now knows she saved a life.
"I hope now maybe she can get help and see there's more to life than whatever situation she was in," she said.