HECO warning about phone call scam

Published On: Mar 26 2013 06:05:10 PM HST


Hawaiian Electric Company wants to warn electric customers about an apparent telephone scam.  Customers have reported receiving telephone calls saying their electric bill is delinquent and subject to disconnection.

These customers were told to make payments at certain retail stores using specific debit card services and then provide the caller with a confirmation number which grants the scammer access to the customer’s funds.

Customers wishing to pay their electric bills in person may do so at Hawaiian Electric’s customer service offices at 820 Ward Avenue and 900 Richards Street.  In addition, official walk-in payments may also be made at these locations:

  • First Hawaiian Bank
  • Foodland
  • Kmart
  • Sack-N-Save
  • Safeway
  • Times Supermarket
  • Wal-Mart

In addition, Hawaiian Electric would like to remind customers not to provide personal, confidential, or financial information to any unidentified individual and urges customers to be cautious when responding to phone calls. Report any suspicious activity to the Honolulu Police Department.

The following are some safety tips to keep in mind:

  • Be careful when taking calls from an unidentified phone number; phone scammers will want to remain anonymous.
  • Don’t be afraid to ask questions; get their name, phone number and company name to deter any leading questions.
  • Utility employees would not direct you to make a payment at any other location than their customer service offices and those sites noted above.

If you have any questions or concerns, please call Hawaiian Electric’s Customer Service Center at 548-7311.


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