Hawaiian Telcom says that one of its fiber optic cables was maliciously cut around 9:30 p.m. Wednesday night, affecting services to some customers on Oahu.
The vandalism occurred in the vicinity of last Tuesday’s fire that burned cables belonging to Hawaiian Telcom and other service providers under the Airport Viaduct.
Law enforcement and Hawaiian Telcom personnel investigated at the site of the incident.
Although the same area of fiber optic cable was affected, customer impact was significantly reduced due to the efforts that Hawaiian Telcom conducted in response to last week’s incident.
Hawaiian Telcom says it regards every service interruption very seriously and is committed to resolving all service issues as soon as possible.
Voice and data services of about 500 customers on Oahu were affected. Hawaiian Telcom has been working throughout the night to repair the cable and reroute network traffic, and successfully restored service to the majority of customers by 1:45 a.m.
As of 8:45 a.m., Hawaiian Telcom completed repairs to the fiber optic cable. Service was restored to all affected customers by rerouting network traffic and repairing the damaged cable facilities.
To prevent future acts of vandalism, Hawaiian Telcom plans to increase security in the area. The company is also planning to meet with key stakeholders, including law enforcement officials, other communication providers with facilities in the same area, and the landowner, to address long-term facility route planning, security measures, and the homeless community that has overrun the area under the Airport Viaduct.