When the city took over the state ID process in January, the lines at Oahu's driver license offices got longer. Much, much longer!
"I know it was three hours. I've heard stories of four hours. It's simply not acceptable," said Sheri Kajiwara from the Department of Customer Service.
That's why the city hired seven temporary workers.
Now they are taking it one step further by installing web cameras at each of the five state ID and drivers license offices across the island. By logging onto the city's website, you can see how long the lines are before you even leave your house.
"In real time, any time of the day 24-7 you can come in look at the line and if it doesn't look long you can say, 'Let's go down and get our state ID or drivers license now' or 'Wow, the line is really long. Let's try another day,'" said Honolulu Mayor Kirk Caldwell.
Tthe city installed the webcams not only for the public but for the administration as well. Officials are constantly monitoring the web cameras to see how long the wait time is and they are hoping to keep it around 30 minutes.
The city also added a check-in station at each office. Staff members make sure you have the proper documents to get your ID before you stand in line.
Oahu drivers, like local businessman Andrew Tatibouet, appreciate the changes.
"I think it is a great idea, absolutely it makes it more user-friendly," said Tatibouet.
There is a currently a 3-to-4-month wait to take your driver's license test.
The city is trying to reduce that backlog by bringing in retired police officers to help give the tests.