No need to 'stand' in line anymore at one DMV location

Published On: Aug 06 2013 06:21:43 PM HST   Updated On: Aug 07 2013 06:59:34 AM HST
KANEOHE, Hawaii -

It's something most of us dread, standing in long lines to get your state ID or driver's license. It's been about half a year now since the city installed those web cameras at the five driver's license offices across the island to cut down on that tedious wait time.

All you have to do is log on to the city's website to check them out.

On Tuesday, the city took another step to keep your DMV trip from driving you crazy. Imagine showing up to the DMV and seeing no crowds, that could happen.

At some DMV locations, wait times can be more than several hours long. Mayor Caldwell says that's unacceptable and has launched a two-prong program to help you get out of the crowd.

"For most of us, this is one of the few times we actually deal with the city and county government. We want them to leave feeling like they were heard, they were dealt with in a friendly and efficient way and they've been serviced properly," says Caldwell.

The first step starts online with the city's new interactive application that tells us what documents we need based on the service we want. The site is currently set up for driver's licenses, state IDs, and instruction permits.

"People don't know what they need to bring and that is a source of insecurity for a lot of people. If you know what you have and you have it and you're here, it's a better experience," says Sheri Kajiwara, director of customer services.

"So with a single form, you can get those requirements for all these three documents," says Mark Wong, Director of information technology.

To get to the web page application, go to the city's website (, and click on the "what documents" link. The next page asks what service you want. By clicking "drivers license" a list pops up showing the options of the documents needed.

When checking off what I have, in this case a Social Security card and a passport, it says I'm ready to go into the DMV.

"In the past you got in line; that's it. You got in line, no other option," says Kajiwara.

But with the city's new pilot program, customers now have options.

"You pull your number, you sit down, you go out and get a plate lunch, come back, do your business and you're done," says Mayor Caldwell.

At the Ko'olau DMV in Temple Valley, there was no line. Customers now get a number, and in the coming weeks will be able to see their "wait time" on monitors allowing them to leave the DMV and save time doing something else.

The queue-less wait is a 12-month trial program being run only at the Ko'olau DMV. The city can upgrade the program to also send out "wait times" in text alerts to mobile phones. The city says if all goes well, it'll look into adding the "wait time" program to the other four DMVs on Oahu.


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